EDDAFOR BUSINESS
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PO intake and duplicate prevention

An AI worker matches incoming purchase orders to the customer, quote and item records, catches duplicates and creates the sales order and confirmation.

Healthcare

Where the work begins

A medical parts sourcing business uses email classification, purchase-order and quote automation, electronic acknowledgements and shipment notices, and phone intake. The ERP holds the orders.

The problem

Customers send their own part numbers and units, resend orders through different channels, or use names shared by several delivery accounts. Staff must resolve those differences before entering the order.

How the workflow works

Select a stage to see the records it uses, the action it takes and the result.

Records

Order intake
Email, PDF, scans, fax, web forms and phone supply order information; existing electronic orders retain their established channel.
Customer records
Customer and ship-to records distinguish the ordering account and delivery destination.
Item and quote history
Past orders, cross-references, units of measure, quotes and contract terms establish the intended lines.
Recent orders
PO numbers, lines, quantities and amounts expose likely duplicates.

Stages

Work product

Confirmed order with exception evidence

Sales order
Customer, ship-to, items and units are recorded in the ERP.
Duplicate hold
A suspect request is shown beside the original order.
Difference record
The purchase order, quote and mismatch reach the person responsible for resolving them.
Stage 1 of 4

Read and identify

Input
PO and account records
Action
The worker reads the purchase order and resolves the customer and ship-to.
Result
Identified ordering account

Oversight

The business sets price tolerances and review rules. Unclear items, units, ship-tos and possible duplicates are held for the appropriate person.

What changes for the business

Less order entry

Staff spend less time interpreting and re-keying orders across systems.

Fewer repeat shipments

Duplicate checks catch orders resent by customers before another order is created.

Industry outcome

Industry-reported medical parts sourcing deployment: duplicate purchase orders fell from about 2,500 to about 100.

Reporting period and count interval not specified in the published account.

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