Answer customers’ product questions through the rental storefront, using the same enterprise deployment that supports technicians, branches and sales.
Equipment rentalA major equipment-rental company runs one deployment across several thousand internal and customer-facing users. It answers branch policy questions, technician part questions, outside-sales planning questions and customer product questions on production systems.
Customers on the storefront need help working out which machine they require. The rental company already holds knowledge about its equipment in established fleet systems and service material; that knowledge also supports staff working in the yard and branch.
Select a stage to see the records it uses, the action it takes and the result.
Customers can ask product questions where they are selecting equipment.
The rental business makes its enterprise knowledge useful to customers as well as internal teams.
Across the wider rental deployment, technician service-manual lookup fell from one to two hours to seconds, covering roughly 80% of fleet value.
Production, early to mid 2026; these figures concern technician lookup across the wider deployment.
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