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Warranty claim processing

An AI worker interprets dealer warranty claims, applies the policy and programme terms and processes clear cases inside the existing systems.

Automotive

Where the work begins

Automotive networks handle warranty claims alongside dealer requests, parts orders and programme administration. Dealer and programme information provide the context for claim handling, and the warranty system remains in place.

The problem

Claims keyed by hand can be rejected for errors and delay payment. Staff have to find the applicable dealer, programme and warranty policy before they can complete the administrative work.

How the workflow works

Select a stage to see the records it uses, the action it takes and the result.

Records

Dealer claim
The submitted warranty claim supplies the request that must be interpreted and processed.
Dealer and programme context
Account and programme terms establish the claim's commercial context.
Warranty policy
The existing warranty rules determine how the request should be handled.
Approval and exception rules
The business defines where automated execution ends and a person must decide.

Stages

Work product

Processed claim or exception record

Claim context
Dealer, programme and policy information accompany the request.
System record
Claims work operates through the existing automotive and warranty systems.
Exception
The case reaches a person when the rules require a decision.
Stage 1 of 4

Read the claim

Input
Submitted claim
Action
The worker receives the warranty claim as part of the dealer-request intake.
Result
Interpreted warranty request

Oversight

Warranty policy, approvals and exceptions govern actions. Only exceptions reach a person where the rules are clear.

What changes for the business

Less manual claim entry

The worker handles routine claim administration instead of leaving the team to key each request.

Fewer avoidable delays

Applying the policy consistently addresses the manual errors that can lead to rejection and late payment.

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