EDDAFOR BUSINESS
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Cross-company account and product reconciliation

An AI worker matches customers and products across acquired businesses so reps can see one commercial picture while each business keeps its own ERP.

Distribution

Where the work begins

Distribution platforms built through acquisitions often inherit different ERPs and incompatible item numbers. The workflow reads the local records together and returns quotes and orders to the system that owns the customer.

The problem

Two divisions may sell the same item to the same customer under different identifiers. That mismatch hides cross-selling opportunities and makes sales visibility depend on a lengthy systems-consolidation project.

How the workflow works

Select a stage to see the records it uses, the action it takes and the result.

Records

Local ERP records
Each business supplies its own customer, product, pricing and order records.
Customer and ship-to data
Account records identify customers across the acquired companies.
Product catalogues
Item records expose differing identifiers for comparable products.
Commercial history
Quotes and orders show what each business sells to the customer.

Stages

Work product

Shared view with local transaction records

Account view
Customer information can be understood across acquired companies.
Product view
Different item numbers no longer prevent the team from recognising overlapping products.
Local writeback
Transactions remain in the owning business's ERP rather than a replacement record system.
Stage 1 of 4

Read each business

Input
Local ERP records
Action
The worker connects to the ERPs already used by the acquired companies.
Result
Cross-company source records

Oversight

ERP write access is scoped through the business's IT approval. Master data, pricing rules and approval ownership remain with the responsible teams.

What changes for the business

Visible cross-sell

Reps can recognise customer and product overlap that separate identifiers obscured.

Useful before consolidation

The team can work across businesses while each company continues using its existing ERP.

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