EDDAFOR BUSINESS
All use cases

Freight invoice audit and dispute

Check freight invoices against tariffs, contract terms and shipment evidence, then execute the dispute workflow for charge differences.

Logistics

Where the work begins

Freight invoice audit sits after shipment execution and document capture in the quote-to-cash lifecycle. Manufacturers and distributors use it to control freight spend; logistics providers use the same layer for operational revenue work.

The problem

Quoted terms, shipment documents and carrier invoices can be spread across existing systems. The desk needs to inspect variances and act on them rather than ending the process with a report of the difference.

How the workflow works

Select a stage to see the records it uses, the action it takes and the result.

Records

Carrier invoice
Contains the freight charges presented for payment.
Tariff and contract
Agreed terms provide the reference for auditing the charges.
Shipment evidence
Bills of lading, proof of delivery and accessorial documents supply the operational context.
Authority rules
Approval thresholds and customer procedures govern held variances and dispute actions.

Stages

Work product

Freight charge audit

Charge evidence
Connects the carrier invoice with contract terms and shipment documents.
Variance
Shows the charge difference that needs a decision.
Dispute action
Records the response carried out through the operational workflow.
Stage 1 of 3

Assemble the audit context

Input
Invoice, shipment documents and agreed terms
Action
Read the invoice alongside the shipment’s documents and applicable tariff or contract terms.
Result
The evidence needed to inspect the charge.

Oversight

The business sets approval thresholds and authority per workflow. Held variances go to the operator; permitted transactions execute with a full audit trail.

What changes for the business

Control freight spend

Shippers can act on charge differences within their operating plan.

Complete the follow-through

Operators can move from an audit finding to an executed dispute on the same customer and shipment context.

Explore all workflows