EDDAFOR BUSINESS
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Quote-to-BOL execution

Parse incoming freight requests, compare carrier quotes and create the shipment and bill of lading inside the existing shipping systems.

Logistics

Where the work begins

A large third-party logistics provider receives thousands of freight quote requests. Employees previously interpreted emails and attachments, matched accounts, classified freight and created each bill of lading by hand.

The problem

That sequence delays responses and consumes operations capacity. Shipment details and account-specific rules must carry through the carrier quote into the shipment record without repeated entry.

How the workflow works

Select a stage to see the records it uses, the action it takes and the result.

Records

Inbound request
Unstructured emails and attachments contain the shipment information to interpret.
Customer account
Account matching connects the request with the customer and its business rules.
Freight classification
Shipment characteristics establish the classification needed for carrier quoting.
Carrier quotes
Available carrier responses support the quote and shipment that follow.

Stages

Work product

Shipment and bill of lading

Customer and freight
Carries the matched account and shipment classification through the workflow.
Carrier quote
Records the carrier-priced request.
Shipment documents
Creates the shipment and bill of lading with an audit trail.
Stage 1 of 4

Parse and match

Input
Freight request and customer records
Action
Extract the request from the incoming email and attachments, then identify the correct customer account.
Result
A request connected to its account.

Oversight

Exceptions route to employees automatically. Standard requests can complete straight through.

What changes for the business

Greater desk capacity

Straight-through processing reduces manual entry across the whole quote-to-BOL sequence.

More responsive quoting

Operations can return quotes and shipment documents without waiting for sequential manual processing.

Industry outcome

A large logistics deployment reported 71% straight-through quote-to-BOL automation and 447,000 hours saved annually, with approximately $2M in margin-generating capacity.

Hours are annualised; the publication does not state the underlying measurement period.

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