An AI worker answers order-status requests from the ERP and connected carrier tracking, then routes unusual cases with the customer history attached.
DistributionFor a distributor, purchase-order intake is followed by a second stream of calls and emails: customers checking receipt, shipment timing and tracking. Those requests reach the same inside sales team that prepares quotations.
Reps repeatedly look up information already held in the order system. Returns and disputes need different handling, and forwarding a bare message forces the receiving team to reconstruct the case.
Select a stage to see the records it uses, the action it takes and the result.
Returns, disputes and unusual requests are handed to the appropriate team. Carrier details depend on a connected tracking source.
Inside sales spends less time repeatedly retrieving routine order information.
Specialist teams receive the history at handoff and can start with the customer's actual problem.
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