EDDAFOR BUSINESS
All use cases

RFQ to quote and order

An AI worker reads incoming requests, resolves the lines, applies account pricing and posts the quote to the ERP, then follows it towards an order.

Distribution

Where the work begins

Distribution quoting combines product knowledge with contract terms, branch availability and exceptions that experienced staff have learned over years. The workflow runs across email, scanned bid lists, spreadsheets and portals inside existing business systems.

The problem

A clean part list is straightforward. Descriptions, competitor numbers, non-stock sourcing and account-specific conditions consume the time and can hold up the entire request.

How the workflow works

Select a stage to see the records it uses, the action it takes and the result.

Records

Incoming request
Email, attachments, handwritten or scanned lines, spreadsheets and portal records supply the requested items.
Product records
Item descriptions, cross-references and verified substitutes help resolve each line, including non-stock requirements.
Commercial history
Previous quotes and account records reveal contract pricing, volume tiers, fees and customer conditions.
Operating rules
Branch availability, margin floors, authorisation and required delivery dates govern the quote.

Stages

Work product

ERP quote and exception record

Quote
Resolved products, applicable prices and account conditions sit in the existing ERP.
Decision trail
Actions and pricing decisions remain traceable, with the logic available for the team to change.
Escalation
Held requests show what was found, what remains unresolved and why the gate was crossed.
Stage 1 of 4

Read the request

Input
RFQ and attachments
Action
The worker interprets the source format and extracts the requested lines.
Result
Structured request lines

Oversight

The business defines the gates. At a threshold the worker stops and routes the request to a named person to approve, reject or change the rule.

What changes for the business

More quoting capacity

Routine requests can run without a person touching the quote, while experienced staff handle the judgments reserved for them.

Consistent commercial terms

The same account conditions and margin checks apply across channels and requests.

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