Detention and shipment exception response

Resolve detention and shipment exceptions through rebooking or rerouting, with the actions written back to the transportation system.

Logistics

Freight vehicles and loading bays at a distribution centre.

The work productShipment recovery recordSee how it comes together

Where the work begins

Freight desks handle exceptions within the same lifecycle as quoting, booking, appointments and documents. Operators need the lane, service commitment and customer procedures when a shipment begins to move away from plan.

The problem

An exception discovered after its recoverable window closes leaves fewer options. The desk needs to apply the customer’s rules and execute the recovery while there is still time to act.

How the workflow works

Select a stage to see the records it uses, the action it takes and the result.

Records

Load context: The transportation system holds the booking, lane, equipment and shipment status needed to understand the exception.
Service commitment: The agreed service and facility appointment establish what the shipment must still achieve.
Customer procedures: Customer-specific standard operating procedures define the exception response.
Operational rules: Exception rules and authority settings determine which actions can run and which require an operator.

Stages

Work product

Shipment recovery record

Exception context: Connects the risk with the load, customer procedure and service commitment.
Recovery action: Records rebooking or rerouting in the transportation system.
Action trail: Preserves what happened for the next operator and customer communication.

Stage 1 of 4

Identify the exception

Input: Load record and detention or service risk
Action: Bring the shipment risk into the exception desk with its booking and customer context.
Result: An exception connected to the affected shipment.

Oversight

The business sets authority per workflow, customer and transaction threshold. Exceptions can execute on approval or unattended within configured limits, with actions logged.

What changes for the business

Earlier intervention

The desk can act during the recoverable window instead of merely reporting a late exception.

Completed operational work

A recovery changes the shipment record and booking, reducing the manual handoff after an alert.

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