Teach field reps the selling behaviours of top performers, then coach each appointment against that playbook.
ConstructionA national foundation-repair group has more than 100 field reps across its brands. Its strongest reps close roughly twice as many appointments as its weakest. Ride-alongs cannot carry every successful technique to every new hire.
Best practices sit in documents, emails and experienced reps’ heads. Managers need evidence of missed steps, while new reps need guidance during the conversation and practice before their next visit.
Select a stage to see the records it uses, the action it takes and the result.
Recording rules are configured by jurisdiction, brand and channel. Reps see their own coaching before managers; experts validate the scoring model.
New hires learn repeatable behaviours without waiting for enough ride-alongs with the strongest reps.
Managers can coach the behaviour behind a lost appointment across a national team.
A national foundation-repair deployment reported new-hire time to productivity falling from 90 to 45 days.
Reported within six months of deployment; the result concerns the broader coaching programme.
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