EDDAFOR BUSINESS
All use cases

Post-visit commercial administration

Turn the captured appointment into a CRM update, priced quote, contract and follow-up without making the rep retype the visit.

Construction

Where the work begins

A national foundation-repair business runs close to two-hour appointments across more than 100 field reps. Reps can then spend another 30 to 45 minutes on documentation before reaching their next customer.

The problem

Reconstructing the appointment afterwards consumes selling capacity and risks losing scope details. The CRM, quote and contract need to agree with what the rep discussed and the customer accepted.

How the workflow works

Select a stage to see the records it uses, the action it takes and the result.

Records

Appointment record
The captured conversation contains the outcome, scope and next step for the job.
Pricing and job scope
The quote draws on what was scoped during the visit and the company’s pricing knowledge.
Contract terms
Company terms, inclusions and exclusions shape the contract assembled after the appointment.
Rep communication
Follow-up uses the rep’s voice and the timing defined for the sales process.

Stages

Work product

Post-appointment commercial pack

CRM activity
Records the result of the appointment and the next commercial step.
Quote and contract
Carries the captured scope into priced work and contractual inclusions or exclusions.
Customer follow-up
Continues the conversation in the rep’s voice.
Stage 1 of 3

Update the job record

Input
Captured appointment
Action
Write the appointment outcome, agreed scope and next step to the CRM against the existing job.
Result
An updated CRM record.

Oversight

Reps review the prepared work. The business sets approval gates for anything sent, quoted or contracted in the rep’s name.

What changes for the business

More appointment capacity

Reducing paperwork gives reps time to reach customers and complete follow-up.

Consistent commercial records

The quote, contract and CRM draw on the same captured visit.

Industry outcome

The foundation-repair deployment reported more than 35 minutes saved per visit, with documentation reduced from 45 minutes to under 10.

Reported within six months of deployment.

Explore all workflows