EDDAFOR BUSINESS
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Dock appointment coordination

Carry the booked load and facility requirement into pickup or delivery appointment scheduling.

Logistics

Where the work begins

A freight booking may require a facility appointment as well as carrier acceptance. Logistics teams coordinate these stages in the same transportation workflow, using the customer context established during quoting.

The problem

An appointment requirement can arrive in an email or attachment with the initial rate request. Operators need to carry it through quotation and booking so the facility and dock-slot step is addressed.

How the workflow works

Select a stage to see the records it uses, the action it takes and the result.

Records

Shipment request
The incoming request identifies the lane and any pickup or delivery appointment requirement.
Booked load
The load and carrier acceptance provide the shipment context for scheduling.
Facility requirement
The appointment stage associates the shipment with the facility and dock slot.
Customer procedures
Account-specific procedures and service commitments govern the scheduling action.

Stages

Work product

Shipment appointment record

Facility context
Associates the appointment requirement with the relevant shipment and facility.
Scheduling action
Records the requested pickup or delivery dock slot.
Load context
Keeps appointment coordination connected with booking and the customer’s service commitment.
Stage 1 of 3

Read the requirement

Input
Rate request and attachments
Action
Extract an appointment requirement alongside the shipment’s other accessorials during intake.
Result
Appointment requirement retained with the shipment.

Oversight

Authority follows the levels configured for the workflow and customer. Actions can require operator approval or execute within the business’s limits.

What changes for the business

Fewer repeated handoffs

The desk carries the appointment requirement through the same workflow as the freight booking.

Better shipment coordination

Facility scheduling uses the booked load and account rules already held in the transportation workflow.

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